Plug in power, drive ahead.

Due to different vehicles, plugs and charging stations, the individual steps of the charging process may vary. In our charging instructions, you can find out how to charge your electric vehicle at different stations. 

This depends on the respective vehicle, the charge level of the vehicle battery and the respective charging station. Depending on which charging station you use and how powerful your electric car’s battery is, the charging process takes different lengths of time. At ultra-fast charging stations, electric vehicles can be fully charged within half an hour. 

The batteries of modern electric vehicles neither have to be fully charged nor completely discharged. The charging process can be interrupted or continued at any time. The duration of a full charge depends on your vehicle’s battery and on the output of the respective charging station. 

At many charging stations, charging is possible around the clock. Please note, however, that location partners may restrict charging times. 

No. To end the charging process, the same charging card or the same mobile-app access is required as when the charging session was started. 

At public charging stations without an integrated charging cable, the cable is locked on the station side during the charging process and until the customer actively ends the process. Many electric vehicles also lock the charging cable on the vehicle side during the charging process. 

Similar to conventional refuelling, it should also be a matter of course at the charging station that, after the charging process is complete, the charging point is made available again for the next customer. 

The following factors influence charging power:

• Vehicle model – every vehicle has an individual maximum charging capacity. It is also important whether this is an AC, alternating current, or DC, direct current, charge. The station only supplies what the vehicle requests.
• Connection type AC / DC – the maximum possible output of a station can be found on site at the station or on our charging-network map.
• Outside temperature – in winter, charging speeds are often lower if the vehicle battery has not yet been preheated. Many vehicles have a dedicated heat pump for this purpose.
• SoC, State of Charge, of the connected vehicles – the fuller a battery is, the slower it charges.
• Station utilisation – at stations with several connectors, the power may be lower because other vehicles are already charging.
  • Example: An HPC has four power modules installed. If a vehicle with low SoC and high intake capacity is charging, it initially occupies three of these four modules. If another car then starts charging, it receives only the remaining power via the fourth module. Once the first car reaches a certain SoC percentage, the third module is released for the other car, depending on the brand.
  • How much power this vehicle can then draw also depends on the charge level of the other battery.
• Other restrictions – the vehicle may request less power from the station due to technical faults or unconscious presets in the on-board computer, which usually serve to protect the battery. 

Please note for tariffs billed by time: your charging sessions are billed by the minute according to plug-in duration and based on the maximum possible output of the charging point. 

Charging sessions at Turmöl are billed flexibly: by direct payment at the credit-card terminal, via QR code or with common charging cards from roaming partners. 

Due to the still missing legal basis and the associated practical issues, many providers currently bill by minutes. In principle, compliance with the Austrian Measurement and Verification Act, MEG, is necessary in Austria if billing is to be based on actual consumption. 

Usage-based billing by kilowatt hour, kWh, is desirable in every case.

The billable charging process begins with your start command, directly at the charging station. The charging process ends only when the vehicle is unplugged. 

Please note that charging sessions can also be ended automatically by your vehicle. 

After ending the charging process, we ask you to leave the respective charging station promptly so that the next e-mobility users can charge as well. 

Each charging station can provide only a certain maximum output. The power actually used for charging depends on a wide range of factors. Relevant factors include how many charging points of the respective station are being used and which charging power your vehicle requests.