Our guidelines are designed to balance freedom of expression with respectful interaction. They are reviewed regularly, adapted to current developments and are based on the General Data Protection Regulation and the European Convention on Human Rights. We are happy to take the time to answer your questions, even if this can sometimes take a little longer, as we want to respond carefully to every message. 

With this netiquette, we want to foster a respectful and constructive community: 

1. We look forward to hearing from you, but ask you to always show respect toward our employees. Our social media channels should be a place of shared growth and learning. We value constructive and topic-related criticism; personal attacks, however, have no place here. Suggestions for improvement are always welcome – we look forward to your contributions. 

We welcome humour in the comments as long as it remains constructive and avoids insults and discriminatory statements. 

2. Always stay on topic: comments should refer directly to the topic of the post and contribute relevant points. Off-topic comments may be removed by our moderation team. 

3. Be critical with information: do not share false information and base your statements on verifiable sources. We reserve the right to request the origin of information in comments. 

4. Privacy is important to us: respect the privacy of all persons reported on and do not share personal data without consent. Please also observe copyright and Turmöl’s exploitation rights and avoid using our content without permission. 

5. We do not tolerate violations of these guidelines: vulgar language, spam, fraudulent behaviour and any form of discrimination will not be tolerated and may result in the immediate removal of posts and the blocking of the user concerned. Legal steps may be taken if necessary. On our external channels, the respective platform guidelines also apply, Instagram, TikTok, YouTube, LinkedIn.